UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

Attention: MERALCO Subscribers

Please be advised that when paying MERALCO bills through the UCPB App, the 10-digit Customer Account Number (CAN) should be indicated in the Subscriber Number field. You may leave the Reference Number blank as this is just an optional field.

To make your next transaction faster and easier, you can save your payment transaction in the Favorites list of the UCPB App.

For UCPB Connect users, you need to re-enroll Meralco as a biller and indicate the CAN as the Subscriber Number. Your old Meralco enrollment set-up may already be deleted to avoid confusion.

For inquiries and concerns, please contact UCPB Customer Relations Center at 8811-9111 or crc@ucpb.com.

Thank you.

Date updated: December 4, 2020


Please be informed that payments using MERALCO’s 10-digit Customer Account Number may now be done through all the payment channels, namely:

Over-the-Counter at any UCPB branch

You may pay your total current amount or total amount due on or before the due date.

For inquiries or concerns, please contact UCPB Customer Relations Center at 8811-9111 or crc@ucpb.com. Thank you.

Date updated: November 10, 2020


Please be advised that MERALCO payments using the 10-digit MERALCO Customer Account Number (CAN) may now be done through UCPB ATMs. You may also pay via UCPB App and UCPB branches.

You may pay your total current amount or total amount due on or before the due date.

For inquiries and concerns, please contact UCPB Customer Relations Center at 8811-9111 or crc@ucpb.com. Thank you.

Date updated: November 6, 2020


As required by MERALCO, please use the 10-digit MERALCO Customer Account Number (CAN) found at the top left portion of the billing statement when paying your electric bill. Please see sample statement below for reference.

You may pay the total current amount or total amount due on or before the due date.

Please be advised also that MERALCO payments through UCPB Internet Banking System and UCPB ATMs are temporarily unavailable as these channels need to be updated to be able to accept the MERALCO CANs.

In the meantime, payments may be made via UCPB App or Over-the-Counter at any UCPB branch.

For inquiries and concerns, please contact UCPB Customer Relations Center at 8811-9111 or crc@ucpb.com. Thank you.

Date updated: November 3, 2020


Please be advised that payment to Meralco via ATM is temporarily unavailable.

Payments can be made through:

UCPB Connect (online)
Over-the-Counter at any UCPB branch.

Thank you.

Date published: October 2, 2020

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Customer Advisories

Attention : Job Applicants

It has come to our attention that there is a scam being perpetrated by unscrupulous individuals, tricking job applicants into paying an alleged fee for a swab test. Read more.

Attention: All PRC Clients

Please be advised that payments to Professional Regulation Commission (PRC) through UCPB branches and electronic channels are temporarily suspended beginning December 7, 2020. Read more.

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